Capricia Townes

Objective

The goal of Duke Energy's Intranet redesign was to create a user-friendly, on-brand, mobile-optimized and sustainable website.

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My Role

• Design Lead

  • Content Audit

  • Prototyping

  • UX Strategy

  • Stakeholder & Senior Leadership Presentations

  • FED Collaboration

  • UI Design

  • Documentation

  • Content Author Demos and Guidance

  • Microcopy Contribution

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Results

• Users responded favorably to the redesign.

• Employee and contractor engagement with the Employee Recognition feature increased dramatically.

• Recognized as one of the Top 10 Intranet Redesigns by the Nielson Norman Group

• Received a Silver Award in the 2019 Step Two Intranet and Digital Workplace Award competition

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